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Decline code · Hard decline

Decline code 63: Security Violation

A security check failed at the issuer: the CVV or card verification data did not match, a cryptographic validation failed, or the transaction breached the issuer's security policy. The issuer is telling you the credentials as presented cannot be trusted, which is a sharper statement than a generic decline.

Should you retry?

One customer-driven re-entry with corrected data is acceptable; automated retries are not, because the failed check will keep failing on the same inputs and clustered security failures escalate the card into deeper fraud status at the issuer. Fix the data or stop.

Why code 63 happens

What to do about it

Frequently asked questions

What does security violation mean on a card decline?
A verification element failed at the issuer, most often the CVV security code, sometimes chip or stripe cryptographic data. The issuer doubts the credentials are legitimately held, so it refused the transaction.
Should code 63 declines be retried automatically?
No. Retrying failed security data reproduces the failure and looks like guessing. Let the customer re-enter their details once by hand, and block further attempts if the code repeats.

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